Following a history of supporting UK police agencies with advanced dispatch capabilities and other communications systems, Motorola Solutions is strengthening its command and control center portfolio with the acquisition of 3tc Software (3tc), a provider of control room software solutions for fire, rescue and police services. .
Based in Leicestershire, 3tc is a provider of fully integrated mission-critical software applications for the UK public sector and global emergency services markets. The company’s leading Computer Aided Dispatch (CAD) software is designed to increase the speed and efficiency of call takers to 999 in high pressure environments. The single-screen software collects and synthesizes critical data that enables call takers to view the real-time location of the caller and the closest emergency responders to dispatch help more quickly.
Motorola Solutions and 3tc have worked together serving the UK’s emergency services for more than five years, and the acquisition is designed to further align the companies’ critical expertise and innovation focused on developing CAD for UK public safety agencies.
“We share a focus on developing solutions that streamline emergency workflows, and we are excited to enhance the services we provide to our emergency services clients,” said David Todd, CEO of 3tc.
Mahesh Saptharishi, Executive Vice President and Chief Technology Officer at Motorola solutionsHe added: “Every second counts in emergency situations, and call takers rely on computer-aided design software to efficiently document important information and quickly connect those in need with those who can help.”
Financial terms of the deal – which has already closed – were not disclosed but Fergus Mayne, UK director and head of sales at Motorola Solutions, told Computer Weekly that the company has made some “really good gains” worth $3 trillion over the past 18 to 24 months. .
“[The deal] For us it is a natural evolution of our hosted solution. “In the center model that we use for fire services, [3tc is] An integral part of that. “By bringing it to us as an acquisition, it will allow us to continue this development of the solution and product to meet the requirements of both UK Police and UK Fire.”
Motorola Solutions views the cloud as a key component of the future of technology solutions for UK emergency services, allowing first responders to have much greater capability in the volume of information they receive and the speed at which it arrives, and to have significantly more choice in terms of the form of communications. For example, hosted cloud solutions will allow first responders to access video files of incidents.
“We did [already] He owns ProntoMain said, which is the electronic police notebook. “This integrates back into the control room, allows integration into CAD, allows push notifications to be sent, and allows multimedia transfer back and forth.
“So, from that aspect, it allows for greater and quicker decision-making when an incident occurs and increased situational awareness. And that’s exactly the direction the fire is going as well.”
“Now that we have 3tc as part of the Motorola family, we will look at how we take in and accommodate more multimedia from the public, because they don’t always want to just call 999, they want to send video. The hosted platform allows you to do that and, at the same time, send This information is sent to first responders at the accident and on the road, so they have a heightened awareness of what they will see.
Another key part of the acquisition will see Motorola look to develop more 3TC products Professional modas A mobile data system designed to provide situational intelligence that can lead to better decision making and more effective communications before, during and after an incident. Accurate and relevant situational intelligence is available to crew managers via intelligence databases en route to the incident and on the scene.
The companies will also create a communication assistance solution that will serve as a customer relationship management platform alongside a control room and CAD solution. In the past, when an emergency call came in, the operator didn’t know much about that person except what they were calling at the time. Call Assist will automatically search the database and see if this person has called before, this immediately alerts the operator that this person may need to be considered a higher priority to whom the appropriate resources can be applied.
In addition to working on individual products, Mayne revealed that the acquisition – which follows the acquisition of long-range camera provider Silent Sentinel, in February 2024 – has a strategic element in terms of the global business, centered around a cloud-based centre.
“We will look at taking it from the British solution, then [seeing] “How can we expand more internationally with our CRS control room solution, which will obviously involve C$3 trillion.”
“We are also seeing high demand globally for hosted solutions. The key points of why we have been so successful in the UK, particularly in relation to fires, are the flexible hub model which allows fire rescue services [FRSs] To get a reduced cost and access to the latest technology, because they share infrastructure. But crucially, and this is what the fire chiefs told me [crisis] Under these conditions, they do not have enough people on duty – now they can forward their calls to the neighboring FRS or others [services] And dynamically look at resources to bring others in to help, whether it’s a major fire or a major flood.
“This has been a critical enabler for them to improve their competencies. We work with the groups [of FRSs like] With the forces of Leicestershire and Bedfordshire coming together or wanting to act together. The center is the enabler for them to do this, by sharing resources and sharing real-time information about incidents.
The two parties have already begun the process of qualifying employees. “There is a lot of experience that is key for us,” Mayne said. “They have some really good developers who have set the 3tc solution, the CAD solution, on this path, and we will bring them together in our teams to work together. [With executives]They’re just going to be brought on board and they’re going to be part of our overall strategy and our strategy teams.
